This genre type film has been done a good many times, "The Call" 2003 with Halle Berry comes to mind. But this trashy drab affair...No, no, NO!
When oh When will the M. P. A. A (Motion Picture Association of America) realize that they are absolutely useless at remaking foreign film classics? Look at the recent debacle that their remake of, "Ghost In The Shell", turned out to be! And if you go back a few years they made a complete mess of the Japanese cult classics "Ju-On" aka 'The Grudge' (remade, badly, in 2020 even with the original Japanese director brought in to help out...but they did everything their own western cocked up style anyway) and the 2002 cult classic film, "Gin gwai" - aka The Eye - from the superb Pang brothers, Danny Pang and Oxide Chun Pang, Jessica Alba remade it as "The Eye" in 2008.
This time around they take a Danish movie, "Den skyldige / The Guilty (2018)" which isn't a classic but was good enough not to have needed a remake by another country. I'm assuming that this was probably a personal like of Jake Gyllenhaal and he thought he could improve on it...WRONG! JG is a very good actor and one of my absolute favourite screen stars but, he completely and utterly went OTT on this and ruined it. His character was typical brash, loud mouth, angry, arrogant and bad mannered American style; not his style usually and I hope he makes it his last! The Danish 911 operator is very polite, calm and doesn't give you that feeling in the first 10 minutes of the film that, you should really take his sidearm away from him. The scripts are almost word for word the same but the execution of the role was miles apart in quality. Its an absolute must that you view the Danish original first; so you can see how it was done properly!
For me there was nothing at all I could like about this Phone Rage crap!